FAQ

Read on for the most common questions that we receive regarding Live Learn Evolve products.

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

How do I return or exchange an item?

Our return policy is effective for 15 days from the time your order is delivered.

Please refer to our returns & refunds policy for more information on how to initiate the returns process.

What types of Payment methods do you accept?

We accept Visa, PayPal, MasterCard & American Express.

What are your shipping options?

Currently, we only offer one shipping option. For more information, please visit the Shipping page.

What if the item I ordered arrives broken or damaged?

We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at contact@livelearnevolve.com

 Where do you ship from?

Primarily we ship out from fulfilment centres in the United States, Australia, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

I am missing items from my order

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.

We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping Policy, please contact us at contact@livelearnevolve.com and we’ll get you sorted!